How suppliers respond
Supplier adoption is not your problem, because adoption is not required
Every supplier portal ever sold has the same failure mode: the supplier does not use it. So we stopped requiring it.
A purchase order arrives as an email. What the supplier does next is entirely up to them.
Click a button
Confirm as ordered, or flag a problem, straight from the email. One click, no login, nothing to install.
Have a conversation
One link opens a short dialog about that specific order. They type “we can only do 250 by the 14th, rest the following week” in plain language. We turn it into a split line with two commit dates and show them exactly what will be recorded before anything is saved.
Just reply
Some suppliers will never click anything. They hit reply and type. That works too — the reply is read, understood, and recorded against the right order.
Or use the portal
For suppliers who want a real workspace: every open order, documents, shipping, and their own performance scorecard. Available to anyone who wants it. Required of no one.
Four ways in. One set of data in Sage Intacct. No supplier training, ever.
The details that make it work
- Suppliers answer in their own language — Spanish, Mandarin, Portuguese — and it still becomes structured data
- Works on a phone in a warehouse
- Each supplier sees only their own orders. Never anyone else's.
- EDI-capable suppliers keep their existing 855, 856, and 810 flows. Same destination.
- Nothing for a supplier to buy. Nothing for a supplier to install. We never charge your suppliers.
What a link can and cannot do
Clicking a link never changes anything by itself. Corporate email scanners open links automatically, so every action requires a deliberate confirmation step — your purchase orders can never confirm themselves.
Email actions are limited to acknowledging orders, proposing dates and quantities, and flagging problems. Changing banking details, submitting tax documents, or altering a vendor record all require a verified session.
The AI dialog can only propose changes within the order it was opened for. It cannot be talked into another supplier's data, because its scope comes from the signed link, not from the conversation. It proposes; your buyer approves.
See a live PO confirmed
Watch all four paths land as the same record.